However, we depend on our clients to run and manage their own applications. TCG will install and perform default configuration of most third-party programs and applications, and assist when system-level changes are needed. We recommend CRC for this.Īpplication administration. These include:Ĭustom coding, programming or application development.ĭesktop or end-user support, except in some cases where users are attempting to access certain TCG-managed resources. There are some activities that are not included in our Comprehensive Support agreements. Integration with the campus infrastructureĬoordination with other IT support groupsĪssistance managing vendors and IT purchases User and workgroup management through tools like Workgroup Manager Maintenance, patch management, stabilization, and monitoring Security scanning and vulnerability remediation No extra charge for University IT security-related technologies, like centralized logging (Splunk) Virus protection, intrusion detection, firewall management Support for clustering and load balancing Working with your vendors and developers to coordinate a deploymentīackup, restore, and disaster planning managementĬontrol your environment with our change management processes and policies Virtualization services (including converting from physical systems)Ĭloud services, account management, architecture and engineering Installation of operating system and third-party software Ongoing consultation support for making sound technology decisions We maintain a list of common activities that are included in our Comprehensive Support agreements.

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